The Betting Casino VIP program is divided into five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Your tier is determined by your total betting volume each month and is reassessed at the start of every new month.
| Level | Monthly Bet Volume | Cashback | Exclusive Perks |
|---|---|---|---|
| Bronze | ৳0 – ৳50,000 | 3% | Weekly Reload Bonus |
| Silver | ৳50,001 – ৳2,00,000 | 5% | Priority support, exclusive promotions |
| Gold | ৳2,00,001 – ৳8,00,000 | 7% | Faster withdrawals and access to exclusive events |
| Platinum | ৳8,00,001 – ৳20,00,000 | 10% | Dedicated account manager, higher limits |
| Diamond | ৳20,00,000+ | 15% | Personalised offers, maximum withdrawal limits, special gifts |
Starting from Bronze, your tier upgrades automatically the following month once you accumulate the required betting volume. Diamond members receive exclusive odds boosts before major matches and personalised cashback offers. You can check your current VIP tier in the "Rewards" section of your account.
Tips: When approaching the volume threshold in the last week of the month On the Rewards page to see how much further you need to go.
Betting Casino offers five responsible betting tools in total. You can enable any of them at any time from the "Responsible Gaming" option in your account settings:
- Deposit Limit: Set the maximum amount you can deposit daily, weekly, or monthly. Lowering your limit takes effect immediately; increasing it requires a 24-hour waiting period.
- Loss Limit: Set a limit on how much you can lose within a given period. Once the limit is reached, betting stops automatically.
- Session Timer: Set a time limit for how long you will bet in one session. Once the time is up, the system will log you out automatically.
- Cooling-Off Period: Temporarily deactivate your account for 7 days, 1 month, or 3 months.
- Self-Exclusion: To close your account long-term or permanently, contact the support team. Once activated, it cannot be cancelled before the specified period ends.
Steps to activate cooling-off:
- 1Log in to the app and open "Settings"
- 2Go to the "Responsible Gaming" section
- 3Select "Take a Break" and choose your preferred duration
- 4Confirm with the OTP code sent to your mobile
For more details Responsible Gaming Page View.
Betting Casino has specific rules for cancelled or abandoned matches, all in line with international Sports Betting standards:
If cancelled before the match starts:
If a match never starts, all bets are considered void and your stake is refunded in full. Funds typically return to your balance within 2–6 hours.
If the match is abandoned mid-way:
- Cricket: A result stands if the required overs are completed (25+ in ODIs, 10+ in T20s). Otherwise, the bet is void.
- Football: If at least 55 minutes of a 90-minute match have been played, the result stands. If the match is stopped before 55 minutes, all bets are void.
- Live Bet: If a live bet match is abandoned mid-way, settlement is based on the score and match state at the time of interruption. Full details are specified in each individual market's rules.
- Rescheduled Match: If the match is replayed within 24 hours at the same venue, your bet remains valid. If it takes longer than 24 hours, the bet is void.
Refund timeframe: Funds from cancelled bets are returned to your main balance within 2 to 6 hours. If there is a delay, check your bet history — it should show a "Cancelled" status. If it does not appear, please contact support.
Betting Casino supports the most popular payment methods in Bangladesh. See the full list and limits below:
- bKash: Deposit ৳200 – ৳50,000 per transaction. Withdrawal ৳500 – ৳30,000. Processing times: deposits 2–5 minutes, withdrawals 30 minutes – 2 hours.
- Cash: Deposit ৳200 – ৳50,000 per transaction. Withdrawal ৳500 – ৳30,000. Processing times: deposits 2–5 minutes, withdrawals 30 minutes – 2 hours.
- Rocket (DBBL): Deposit ৳200 – ৳30,000. Withdrawal ৳500 – ৳20,000. Processing times: deposits 5–10 minutes, withdrawals 1–3 hours.
- Bank Transfer: Deposit ৳500 – ৳2,00,000. Withdrawal ৳1,000 – ৳1,00,000. Processing times: deposits 1–3 hours, withdrawals 1–2 business days.
Deposits are completely free across all payment methods — no service charges apply. Withdrawal fees may occasionally be charged by the payment gateway, but Betting Casino itself does not impose any fees.
Important: Your payment method must be registered in your own name. Funds sent from another person's number will not be accepted and may be delayed in being returned.
Two-Factor Authentication (2FA) at Betting Casino means confirming your login with both your password and a one-time OTP sent to your mobile. With 2FA active, even if someone gets hold of your password, they still can't access your account.
Steps to enable 2FA:
- 1Log in to your account and click the profile icon
- 2Go to "Settings" → "Security" section
- 3Click the "Enable" button next to the "Two-Step Verification" option
- 4A verification OTP will be sent to your registered mobile number
- 5Confirm with your OTP – 2FA will be activated instantly
When 2FA is enabled, you'll be asked for an OTP each time you log in from a new device or location. Check "Remember Me" on trusted devices to skip the OTP prompt on future logins.
- You can also disable 2FA the same way through Settings, though it's best to keep it on.
- If you change your mobile number, 2FA automatically migrates to the new number.
- If you don't receive the OTP, the "Resend" option becomes available after 60 seconds.
No, Betting Casino is strictly for users aged 18 and above. Registration is not permitted for anyone under 18, and there are no exceptions to this rule.
Age verification process:
- Your date of birth is required at registration and is verified automatically by the system.
- In cases of doubt, a national ID card or birth certificate may be requested.
- Age is verified through the KYC (Know Your Customer) process before large withdrawals are processed.
- Accounts suspected of belonging to a minor are suspended immediately.
If you have children or teenagers at home, keep your device and account password secure. It is your responsibility to ensure they cannot access your account. Allowing a minor to use your account is a violation of our terms and may result in permanent account termination.
Warning: If you register with a false date of birth and it is caught during verification, all balances and bonuses will be forfeited.
No, each person at Betting Casino is allowed only one account – this rule is strictly enforced. If the same person is found to have two accounts, both will be closed and the balance may be frozen.
The system detects multiple accounts through several methods:
- Two accounts cannot be opened using the same mobile number.
- Multiple accounts are detected when the same device, IP address, or payment method is used.
- Two accounts cannot be opened using the same national ID number.
What to do if you have issues with an old account:
- 1Contact support via Live Chat or email
- 2Describe your issue in detail – the support team will take care of it
- 3Verify your identity if required
- 4General issues are resolved within 1–2 business days
Opening multiple accounts to claim bonuses or promotions more than once is strictly prohibited and considered fraud.